A. Our business hours are from 10:00 to 17:30 on weekdays.
Outside of business hours (including Saturdays, Sundays, and holidays), we are closed for payment confirmations, inquiries, delivery operations, etc. Please note that we will respond in order from the next business day.
We also have long holidays such as New Year's and Obon holidays, so please check our business day calendar for details.

A. We will confirm your order after checking the availability of the items you ordered.
If you pay by credit card, we will proceed with the payment process.
If you choose to pay by bank transfer or convenience store payment, we will send you an email with payment details, so please follow the instructions in the email to make the payment.

After confirming payment and receipt of payment, we will proceed with shipping.
In case of cash on delivery, we will send you a confirmation email.
Please be sure to reply. After confirming your reply, we will proceed with the shipping procedure.

A. Depending on your provider's settings or security software, you may not be able to send or receive emails.
If you do not receive a reply within one business day, please contact us by phone.

Telephone: 0120-666-165

You can choose from credit card payment, bank transfer, convenience store payment, and cash on delivery.

Please see the Payment page for more information.

A. You can only pick up your order at our store if your payment has been completed.

A. After we confirm your payment, it may take up to one business day for us to contact you.

If the name on the remittance is different from the name on the order, we will be unable to verify the details, so please contact us.

If you have any questions regarding payment, please contact us via the inquiry form or by phone directly.

Telephone: 0120-666-165

A. You must return the item within 7 days, including the day we send you an email regarding your ordered items.

Although the system states that the payment deadline for the email is 14 days, we ask that you make payment within 7 days. Thank you for your understanding.

If payment is not completed within 7 days, your order will be cancelled.

A. We do not offer any discounts.

A. The suggested retail price that we have researched is listed in the product description.

Please note that we cannot provide any information on items that are not listed.

A. Our experienced staff carefully inspects each item.

We have staff who can verify the authenticity of brands, and we strictly check the engravings and construction.

In addition, to ensure that our customers can use our jewelry with peace of mind even after purchase, we do not sell items that are severely deteriorated or poorly made.

Only jewelry that has passed the strict scrutiny of our staff is listed at each shopping mall, so you can make your purchase with confidence.

A. We call it the whole process of making used items closer to new condition.

In addition to cleaning, we polish the base metal parts and re-plate any items that require plating, such as white gold.
In addition, any faulty parts will be repaired or replaced, and any loose stones will be re-set.

As a result, many of them are almost indistinguishable from new ones and shine just like new ones.
*For some products that cannot be finished, we only wash them. Please check the product description.

Please see the New Finish page for more information.

A. We do accept size adjustments. If it is within one month of the purchase date, we will adjust the size for free up to ±3 sizes the first time.

Please be sure to specify your desired size and contact us via the "Product Inquiry" on the product page before placing your order. Please note that some products cannot be resized.

Even if you request resizing after placing your order, we may not be able to accommodate your request depending on the design.

For processing fees of ±3 or more sizes, we will add the processing fee to the product price after receiving your order and then charge you an amended invoice. Processing will begin after we confirm your payment, and it will take approximately 7 days for shipping (excluding before and after long holidays).

Processing fees vary depending on the desired size, type of base metal, and design.

After size processing, we will give it a new finishing process, so there is a possibility that the weight will decrease slightly (the same applies to size-up processing).

Please see the resizing page for more information.

A. We can provide simple sorting and the preparation of identification and appraisal certificates, but this will incur a fee.

After you place your order, we will add the creation fee to the product price and then invoice you for the correct amount.
* Creation will begin after payment has been confirmed.
*A "Certificate of Appraisal" is a grade report for each diamond piece, while a "Certificate of Identification" is an analysis report of the type of gemstone.

For details regarding the cost and delivery time, please see the Certificate of Appraisal/Identification page .

A: It is stated in the description of each product.
Please check the accessories section in the product description.

A. Because it is a used item, we cannot provide details before purchasing it.

A. You can also see the products directly at our company.

We do not operate a brick-and-mortar store, but operate only from our office in Okachimachi, Tokyo.
Therefore, as we need to prepare the products for you to see, we require a reservation to visit our store. Reservations can be made by email.
*Your reservation will be completed once we receive a reply.

Please note that we give priority to online sales of listed products, so there is a possibility that the product may be out of stock before your visit.

A. We outsource delivery to Yamato Transport.
We cannot accept requests to specify a delivery company other than those listed above.

Please check the delivery page for more information.

A. We also accept delivery to a Yamato Transport office.
Please let us know the exact name of the business.

Please check the delivery page for more information.

A. Shipping is free for all products.

For more information, please see the Free Shipping page .

A. You can also specify a time period. Please select from the options below.

• in the morning
• 14:00-16:00
• 4pm to 6pm
• 6pm to 8pm
• 7pm to 9pm

If no time is specified, the item will be shipped without a time designation.

Please check the delivery page for more information.

A. If we receive confirmation of payment by 1:00 p.m., we will ship the item on the same day.
Any payments confirmed after 1pm will be shipped on the next business day.

There may be a slight time lag between your own procedure and us receiving confirmation of payment, so if you are in a hurry, please complete the procedure as early as possible.

Please check the delivery page for more information.

A. If the orderer and shipping address are the same, we will ship the items together once we have confirmed payment for all the items ordered.

If you would like the items shipped at different times, please let us know.

Please check the delivery page for more information.

A. Please check the gift wrapping page for details.

A. If you wish to cancel, please contact us within 7 days.
As soon as we receive your contact, we will cancel the order due to your circumstances.

Please see our Returns page for more information.

A. To ensure you can make a purchase with peace of mind, you can return the product even if the size doesn't fit or the product is different from what you expected.

Please contact us by phone or email within 5 days, including the day the product arrives.

Please see our Returns page for more information.

A. Refunds will be handled by Shopify. Once we confirm the return of the item, we will request a refund from Shopify.

Within 1-2 business days, Shopify will send you an email to the email address you used when placing your order, asking for the refund method and account details.

Customers will need to apply for the refund method and account information for the refund using the application page URL in the body of the email.

If there are no errors in your request, Shopify will process your refund within 1-3 business days of receiving your request.

For customers who paid by cash on delivery, we will refund the amount directly from our company. The bank transfer fee will be borne by the customer.

Please see our Returns page for more information.

A. If you contact us within 5 days of receiving the product, we will cover the processing fee, shipping fee, etc. for repairs due to initial defects within one month of receiving the product.

We will provide repairs for a fee for any malfunctions or damage caused by long-term use, or by customer negligence or intent.

In cases of major damage or missing parts or stones, we may not be able to repair the item.

A. At our company, the delivery note serves as the warranty.

If you would like an item without a price listed, such as for a gift, please let us know.